Shipping live plants with Noble Plants sometimes has its challenges when dealing with inclement weather, but we strive to have every single order shipped out on its scheduled shipping date. Most orders will be scheduled to ship within 1 – 2 weeks of ordering. Because a plant needs TLC, we only ship out on Mondays – Wednesdays to ensure the plants aren’t stationed somewhere over the weekend with no water or sunlight. And the best part? We offer free shipping on all orders!

We at Noble Plants, located at 106A W 28th St A, New York, NY 10001, USA, can ship out plants at any time of the year, pruned or not pruned, cold or not cold. Each plant’s durability is different, so we recommend having them shipped in their designated season. However, we will still ship your plant to you earlier if you choose so.

Because plants are perishable, they cannot be returned without prior permission. We work hard to ensure all plants arrive healthy, but on rare occasions, issues with the plant health upon delivery do arise.

Every single shipped plant is healthy upon departing our facility at 106A W 28th St A, New York, NY 10001, USA. But if a plant is received in poor health, contact us immediately at +1 212 – 206 – 1164 or via email at [email protected] so that we can assess the problem and work on saving the plant. We will first need a photo of the plant to start a claim. If we determine your plant cannot be recovered, we will send you a replacement immediately. If notified of the plant’s health within 25 days, we will send a replacement 100% free of charge.

If you determine the plant not to be healthy 25 days after delivery, you can contact us, and we will issue a 50% store credit. 30 days after delivery, we cannot be held responsible for the current health of the plant.